Welcome to Cooperative Atma. By using our website or purchasing our products, you agree to the following terms and conditions. These terms are designed to ensure clarity, transparency, and trust between us and our customers.

For detailed information, please visit our Shipping Policy, Returns & Refunds Policy, and Privacy Policy.

1. About cooperative Atma 

Cooperative Atma is a Moroccan artisan cooperative based in the Middle Atlas Mountains. We specialize in authentic, handmade Berber rugs crafted by skilled local artisans. Every rug is unique, hand-knotted, and made from locally sourced wool.

By purchasing from our website, you agree that you understand the handmade nature of our products, including potential minor variations in color, pattern, or size.

2. Orders and Payment

  • Orders can only be placed via our official website.
  • Payments are processed securely via trusted gateways.
  • Prices are listed in USD (or your selected currency) and include applicable taxes unless stated otherwise.
  • By placing an order, you confirm that all information provided (address, payment, and contact info) is accurate.
  • We reserve the right to refuse or cancel orders if fraudulent activity is detected or if incorrect information is submitted.

3. Product Details

  • All products are handmade and unique. Slight differences from images or descriptions are normal.
  • Product availability is updated in real-time; however, in rare cases, items may become unavailable after order confirmation.

4. Shipping Policy

We ship exclusively to the United States using DHL. Shipping time includes handling and delivery. For full details, please see our Shipping Policy page.

5. Returns, Refunds & Exchanges

For information about returns, refunds, and handling damaged items, please refer to our Returns & Refunds Policy page.

6. Customer Responsibilities

  • Provide accurate personal, payment, and shipping information.
  • Notify us of lost, damaged, or incorrect items within 3 days.
  • Accept that customs duties, import taxes, or additional fees in the U.S. are the customer’s responsibility.

7. Intellectual Property

All content on our website, including images, descriptions, and logos, is owned by Atma Cooperative. You may not copy, reproduce, or distribute content without written permission.

8. Limitation of Liability

Cooperative Atma is not responsible for delays or damages caused by shipping carriers, customs inspections, natural disasters, or unforeseen events. Liability is limited to the value of the purchased product. Minor differences in handmade rugs are not considered defects.

9. Privacy and Data Protection

Your personal information is collected, stored, and used according to our Privacy Policy. Data is used solely for order processing, shipping, and customer support. We do not sell your personal data to third parties.

10. Legal Compliance

These Terms & Conditions are governed by Moroccan law. All disputes related to products, orders, or website use are resolved under Moroccan jurisdiction.

11. Policy Updates

Cooperative Atma may update these Terms & Conditions at any time. Updated terms are effective immediately after posting on the website. Customers are encouraged to review this page before each purchase.

12. Contact Information