At Cooperative Atma, located in the Atlas Mountains of Morocco, your privacy is very important to us. We are committed to protecting your personal information and being completely transparent about the information we collect, how it is used, and who can access it.

This Privacy Policy explains:

  • What information we collect
  • How we use it
  • How we protect it
  • Your rights as a customer
  • Our return & refund policy
  • How to contact us with questions

1. Information We Collect

  • Contact Information: Name, email, phone for order and support purposes.
  • Shipping Information: Full delivery address to ensure accurate delivery.
  • Payment Information: Billing address and payment details via secure gateways. We do not store full credit card numbers.
  • Order Details: Products purchased.
  • Website & Technical Info: IP address, browser, operating system, pages visited, cookies for analytics and experience improvement.

2. How We Use Your Information

  • Order Fulfillment: Package and ship ready-made rugs via DHL accurately and on time.
  • Customer Support: Respond to inquiries and provide guidance on rug care.
  • Website Improvement: Analyze visitor behavior to enhance user experience.
  • Marketing (Optional): Send promotions or newsletters only if you opt-in. Unsubscribe anytime.

3. Who Can Access Your Information

  • Shipping Carrier (DHL): To deliver and track your order.
  • Legal Authorities: If required by law.
  • Trusted Service Providers: For website support, analytics, and security.

4. How We Protect Your Data

  • Encryption (SSL/TLS): Protects data during transmission.
  • Secure Servers: Monitored to prevent unauthorized access.
  • Limited Access: Only authorized staff can view information.
  • Regular Updates: Software updated for security.

5. Your Rights

  • Access the data we hold about you.
  • Correct inaccurate or incomplete info.
  • Request deletion of personal data (legal/contractual limits may apply).
  • Opt out of marketing communications anytime.
  • Contact: contact@atmacooperatve.com | +212 601723158

6. Cookies and Tracking

We use cookies to enhance browsing, remember preferences, and analyze site performance. Disabling cookies may affect website features.

7. Children’s Privacy

Our site is not intended for children under 13, and we do not knowingly collect their data.

8. Return & Refund Policy

At Cooperative Atma, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

Eligibility for Returns

  • You may return new, unused ready-made rugs within 14 days of delivery for a refund or exchange.
  • Items must be in original condition and packaging, with no signs of use or damage.

How to Request a Return

  1. Contact us at contact@atmacooperatve.com within 14 days of receiving your order.
  2. Include your order number, reason for return, and photos if damaged.
  3. We will reply within 2 business days with return instructions or a shipping label.

Return Shipping

  • If the item is defective, damaged, or incorrect, Cooperative Atma covers the return shipping cost.
  • For all other returns (change of mind, wrong size, etc.), the customer is responsible for return shipping.

Refunds

  • Once your return is received and inspected, we will notify you of approval status.
  • Approved refunds will be issued to your original payment method within 5–10 business days.
  • Shipping fees (if any) are non-refundable, except in cases of damaged or incorrect items.

Exchanges

We offer replacements for items that are damaged, defective, or incorrect. Please contact us to arrange an exchange.

9. Lost, Damaged, or Incorrect Orders

Notify us within 3 days of delivery if your item arrives damaged or incorrect. Provide photos or tracking confirmation. We will resend the item or issue a full refund, including shipping.

10. Policy Updates

We may update this Privacy and Refund Policy to add services, improve security, or reflect legal changes. Updates appear here with the revised "Last Updated" date.

11. Contact Information